We do not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We’ll get your new order out right away.
Please contact us if you would like to cancel or change your order. Once the item is shipped, we can no longer cancel or change your order.
Thanks for your business and for understanding our policy as we strive to be your choice for the best stuff for your best friend.